Career & Job Postings

Looking for a long term position with an industry leader? Voted Most Favourite Builder 3 years in a row, in Kitchener/Waterloo and have been a stable business for over 10 years building quality Residential Homes.

Do you have a proven solid work history and a strong work ethic that will uphold a reputation of quality and exceptional customer service? If you are an excellent team player, with strong communication, analytical and problem solving skills, this is the position for you!

Customer Service Manager

Department: Customer Service
Reporting to : Customer Service Manager
Posting Date: Nov.12, 2008
Expiry Date:
Shift: Full Time

Nature and Scope
Reporting to the Vice President, the Customer Service Manager plans and directs Eastforest Homes’ Head Office Customer Service Department and Warranty Service personnel functions. Acts as a catalyst and advocate for Eastforest Homes’ Homeowners

Major Responsibilities:

Provides leadership and direction to Customer Service staff including
Manages the responsibilities of Head Office Customer Service department and Field Service involving staffing, conducting performance appraisals, training and developing, promotions, salary increases, terminations, disciplinary actions etc.
Works with key contacts including Senior Management and Departmental Heads to identify Homeowner needs and opportunities for service improvement
Budget management – effectively manages the Customer Service budget

Knowledge and Skills

Education:
Post secondary education in a business discipline and construction
Formal education in an Organization Quality Service Effectiveness

Experience/Skills:

Proven track record of effective management/leadership skills
Thorough knowledge of principles of effective Customer Service
Thorough understanding of commonly used concepts and practices in the new home building industry
Ability to plan, organize and effectively present ideas and concepts

If you meet the requirements, please mail us at human.resources@eastforesthomes.com.
While we appreciate the interest of all candidates, only those selected for interviews will be contacted. No phone calls please.

Customer Care Coordinator

Department: Customer Service
Reporting to : Customer Service Manager
Posting Date: Nov.3, 2008
Expiry Date:
Shift: Full Time, Mat Leave

DESCRIPTION OF DUTIES:
The CUSTOMER CARE COORDINATOR is responsible for the following:

FIELD, DOCUMENT AND RESEARCH ALL WRITTEN AND VERBAL SERVICE REQUESTS FROM HOMEOWNERS ENSURING FOLLOW UP AND CONFIRM COMPLETION.
OBATIN 30-DAY, YEAR-END, 2 ND YEAR AND 7-YEAR REQUESTS LISTS FROM IN-HOUSE SYSTEM, ENTER AND DISTRIBUTE AS REQUIRED
COORDINATE ALL WORK ORDERS WITH TRADES AND ENSURE SIGN OFFS ARE RECEIVED
FOLLOW UP AND MAINTAIN AND INFORM APPROPRIATE INDIVIDUAL OF ALL TARION CORRESPONDANCE WITH STATUS
ENTER AND MAINTAIN SERVICE SCHEDULES

REQUIRED SKILLS & ABILITIES:

Time Management skills with the ability to work under pressure with tight deadlines

Thorough knowledge of Tarion policies
Professional, mature individual with at least 2 years extensive customer service experience
Demonstrated interpersonal/customer service skills in dealing effectively with customers/clients.